*Ollypop Return Policy*

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We are more than happy to help you with your returns or exchanges, please read the below information carefully.
Due to our enforced policies we recommend that you try your new clothing on your child as soon as possible to determine if any returns or exchanges will be necessary:
Sale and sample items are final sale, nonreturnable and not subject for exchange.
Full price merchandise up to $200 may be returned for a refund less shipping WITHIN 14 days of the Ollypop delivery date (the day it leaves the store). All returns/exchanges must have their tags attached. Merchandise that is not neatly returned in original plastic will be charged a 5% fee for merchandise care and repackaging.
Refunds are available UP TO $200.
We are absolutley unable to accept returns over $200.
There is a 5% credit card fee added to returns between $150.00 and $200.00.
Returns received after 14 days will be charged a 10% restocking fee, and are subject for store credit only (this store credit will be valid for 30 days from the date issued).
After 21 days Ollypop will not accept any merchandise for return or exchange and any merchandise that is sent back to Ollypop will be returned to the customer.
Please send an e-mail to Billing@ollypop.com with your name, the reason and items you will be returning. We will not process returns, or accept merchandise unless an e-mail has previously been received and Ollypop is aware of the return.
Your returns MUST be sent with a copy of your order.
*All claims regarding damages must be made within 4 days of receiving the item. Ollypop will not be responsible for claims made after this period. Any damaged merchandise to be returned must have all tags still attached.*
Even-exchanges will not be charged extra postage. Returns that make an original order fall below the free shipping limit will be charged the cost of the shipping.
Sale and sample items are final sale and nonreturnable.
International orders are sent via airmail, Ollypop cannot and will not be responsible for packages once they are collected by the US carrier. International customers are buying at their own risk. We will not reimburse for any lost goods/packages.
Please refer any inquiries or queries to info@ollypop.com
There is an absolute no exception stance on this policy, please do not ask.
Thank you.
Ollypop Children's Shop